Thank you note from policyholder’s wife

We always appreciate customer feedback, and that’s especially true when the feedback is about the great service someone received from us. We recently received the below thank you note from the wife of a policyholder who passed away. She was grateful for how quickly and efficiently her husband’s claim was handled. Hearing about a positive… Read More

Providing assistance to a customer during a difficult time

It was a snowy day that resulted in a two hour delay for employees at NGL’s headquarters in Madison, WI. Being new to NGL, Taylor was learning the ins and outs of her role and training with Heather when a call came in that they will both remember forever. Taylor received a call from an… Read More