It was a snowy day that resulted in a two hour delay for employees at NGL’s headquarters in Madison, WI. Being new to NGL, Taylor was learning the ins and outs of her role and training with Heather when a call came in that they will both remember forever.

Taylor received a call from an understandably upset customer whose son had passed away earlier that morning. Although it was hard coming to work on such a cold and snowy day, that call put into perspective the valuable impact her work can have on policyholders and their families.

Watch the video below to hear more from Taylor and Heather.