We are pleased to welcome Joanna K. Trygstad to the team as Vice President, Policy Administration. Joanna oversees the policy administration services, claims, underwriting, agent support and customer services.
“Joanna is a results-driven collaborative leader who empowers the people on her teams to focus on customer service excellence. Her background in the insurance industry and ability to inspire her teams will help guide our company as we focus on growing and transforming our preneed line of business,” said David M. Anderson, NGL Executive Vice President and Chief Operating Officer.
Most recently, Joanna was Vice President, Business Transformation at Thrivent Financial. She spent 12 years at the organization in a variety of operations, human resources and strategy leadership roles, with a focus on organizational and operational effectiveness initiatives to continuously improve business alignment and performance.
Prior to joining Joanna, she served in an operations management role at an online university dedicated to providing equal access for higher education. Additionally, she is an experienced international corporate and executive coach for all management levels.
“I’m excited to join NGL. I look forward to collaborating across all teams to further strengthen our top-notch customer service for agents and policyholders,” said Joanna.
Joanna holds a Master of Business Administration with an emphasis on Finance and International Business from University of Minnesota Carlson School of Management. She also has a Bachelor of Arts degree in History and German from Gustavus Adolphus College in Saint Peter, Minn. Joanna participated in exchange programs during both undergraduate and graduate programs at University of Freiburg in Germany and University of Sankt Gallen in Switzerland, respectively. Joanna earned a Lean Six Sigma Black Belt in 2011.
Growing up in the mountains of Northern California, Joanna is passionate about conservation and global resiliency. Joanna has been active with various organizations engaged in the development and deployment of micro-insurance solutions in emerging markets, and she has volunteered multiple times internationally with Habitat for Humanity. She currently lives in Appleton, Wis. with her husband, Andy, and two sons.
Since 1910, National Guardian Life Insurance Company (NGL), a mutual insurance company, has been located in Madison, Wis. Licensed to do business in 49 states and the District of Columbia, NGL markets preneed and individual life and annuities, as well as group markets products. Information about NGL can be found at www.nglic.com; Facebook: Facebook.com/NGLIC and LinkedIn: https://www.linkedin.com/company/national-guardian-life-insurance-company.