Jennifer Kaset joins NGL as Regional Vice President

We are pleased to announce Jennifer Kaset has joined the marketing team as Regional Vice President. Kaset will focus on developing and nurturing preneed partnerships with NGL’s marketing organizations, independent agents and agencies. She serves as a member of the NGL Preneed sales team and oversees partners’ service needs as they strive to achieve their… Read More

New partnership announced with Tribute Insurance Assignments

We are pleased to announce a partnership with Tribute Insurance Assignments to help funeral homes maximize their potential through value-added services for families they serve. Tribute Insurance Assignments is a trusted life insurance assignment partner for companies like Frazer Consultants, FrontRunner Professional, SRS Computing and NGL. They have the capabilities to provide a quick, easy, electronic assignment… Read More

Joanna Trygstad joins NGL as Vice President, Policy Administration

We are pleased to welcome Joanna K. Trygstad to the team as Vice President, Policy Administration. Joanna oversees the policy administration services, claims, underwriting, agent support and customer services. “Joanna is a results-driven collaborative leader who empowers the people on her teams to focus on customer service excellence. Her background in the insurance industry and… Read More

Euphemisms and death

We have many euphemisms for death with “passed away” being one of the most common. Euphemisms are usually used when the topic is sensitive or when someone is trying to make an uncomfortable topic more pleasant. But, in using euphemisms are we really making the topic of death easier or are we making it more… Read More

2019 NFDA International Convention and Expo

The annual National Funeral Directors Association (NFDA) International Convention & Expo is right around the corner. Held in Chicago, IL from October 27 to 30, this is the world’s largest funeral services event with thousands of funeral service professionals attending for networking and education. If you are attending the annual event, we’d love for you… Read More

Thank you note from policyholder’s wife

We always appreciate customer feedback, and that’s especially true when the feedback is about the great service someone received from us. We recently received the below thank you note from the wife of a policyholder who passed away. She was grateful for how quickly and efficiently her husband’s claim was handled. Hearing about a positive… Read More

Importance of online reviews

How many times have you Googled a business before purchasing a product or service? You aren’t the only one; 55% of people conduct online searches for reviews and recommendations before making a purchase. We all know reviews and online reputation management is important. But how often do you Google your business to see what people… Read More